In the 2022 Corporate Fleet Insights report from ACA Research, improving the delivery of services to customers was identified as a key attribute of Fleet Managers that are Leaders of the industry.
Gate Gourmet, a globally leading provider of catering services for airlines, railways, hospitals and defence, improved their service to customers when the pandemic hit, which lead to significant growth in the number of deliveries they needed to make.
Unit manager Ebrahim Moktari says they began extensively researching for a solution to improve the productivity of the company, better their organisational skills, and improve visibility and communication between their customers and drivers. This research ultimately led them to Locate2u.
SMS updates enhance communication between drivers & customers
Customers want to know the whereabouts of their order and a lack of visibility can be extremely frustrating. Gate Gourmet wanted to improve their customer service by making them feel like a priority and granting complete transparency of their order.
Locate2u has enabled Gate Gourmet to send updates via SMS notifications, improving communication between drivers and customers. This enhances ETA accuracy, allowing customers to get a better idea of when their order will arrive.
“Having that communication and being able to update customers really helps in giving better ETA’s…”
Job scheduling reduces labour costs by 15%
As experienced by most businesses, Gate Gourmet noticed their team members’ weren’t as productive as they could have been due to inefficiencies within the business.
Using Locate2u’s booking management system has made job scheduling easier and much faster. Gate Gourmet has also been able to reduce labour costs by 15% each week!
Additionally, Ebrahim was pleasantly amazed by Locate2u’s driver reports. He’s now able to track the drivers’ behaviour and see how they perform on the road.
Receiving fines when it comes to businesses is a very troublesome process, not to mention extremely frustrating. Knowing who was responsible for the ticket saves Gate Gourmet time and money attempting to find the accountable team member.
Such transparency, as Ebrahim highlighted, is essential in tracking your team’s performance on the road and knowing they’re driving reliably.
“We’ve been able to save hours throughout the week just from better scheduling… we’re more productive with the amount of time we have now.”
Exceptional customer service for Gate Gourmet
Ebrahim also noted Locate2u’s exceptional customer service, having been impressed with the amount of support and ability to listen as opposed to other services on the market.
Not to mention the reliability of the technology!
Through scheduling multiple calls, Gate Gourmet has been able to better understand how Locate2u can benefit their business.
“Locate2u really listened to what we wanted. There was always someone to speak to.”‘
Locate2u provides unprecedented reliability
Locate2u’s technology has enabled Gate Gourmet to reduce labour costs by 15% every week, provide accurate ETAs, and enhance communication between customers and drivers.
With great customer service from Locate2u, Gate Gourmet can have reassurance that there is always someone to listen and help.
“Locate2u is a quality product that’s been great in keeping us as organised as possible.”
