Australia’s leading truck brand, Isuzu Australia Limited (IAL), has appointed Grant Walford as National Fleet Sales Manager, replacing retiring incumbent and Isuzu Trucks expert, Tony Kerr.
Mr Walford brings with him over 20 years’ experience in the heavy vehicle industry across key positions in account and product management, sales planning, customer service and customer retention.
Starting out as a motor mechanic—a practical career background proudly held by many in IAL’s ranks—Mr Walford also attained a heavy vehicle licence before moving into sales in the early 2000s.
Across his career, Mr Walford has secured and managed major accounts including government and blue-chip customers, putting this experience to effect driving fleet sales for Isuzu Trucks in his previous position as IAL Fleet Manager for New South Wales since 2020.
IAL Director and Chief Operating Officer Andrew Harbison says Mr Walford’s achievements and vision for fleet business made him the ideal choice for the position on IAL’s national stage.
“Grant’s extensive experience across the automotive industry and at IAL in New South Wales stands him in good stead as he comes to fill in the big shoes left by our previous National Fleet Manager, Tony Kerr,” said Mr Harbison.
“Grant not only understands Isuzu’s broad product range; he has the best interests of our customers at heart, regardless of whether that customer is a small local trade business or an international logistics company with a large truck fleet.
“Fleet sales form an incredibly important part of Isuzu’s overall picture and our performance in this space contributes heavily to our lasting success as Australia’s truck market leader,” Mr Harbison continued.
“It’s not only about having great product in the market but also a solid support base such as our fleet sales and zone teams and an outstanding dealer network to deliver the Isuzu sales and aftersales experience.”
Isuzu Fleet customer partnerships are supported by over 70 dealer locations across Australia with product backed by Isuzu’s industry-leading warranty of up to six years, a relaunched and invigorated Customer Care program including Service Agreementspackages, plus customers enjoy timely access to genuine parts delivered locally by Isuzu’s National Parts Distribution Centre.
The perks of being an Isuzu Trucks customer are evident as the brand recorded 13,360 trucks in 2022 and an impressive 8,108 units through to the end of July 2023—representing an increase of 13.7 per cent on the same period 12 months ago.
Mr Walford said he is looking forward to his new position at a time when the heavy vehicle industry is experiencing significant evolution.
“The industry has seen unprecedented change in the last few years, especially off the back of COVID and the growth that has continued on since then,” he commented.
“My goal is to continue to streamline the business and focus on the Tier One fleets that Isuzu Trucks supports, and build on that momentum.
“It’s critically important that we continue to have the right people on the ground in each zone, working with customers to understand their business and the environments that they operate in.
“The needs of our customers, including major fleets, are changing,” Mr Walford added.
“The requirement for quality product continues to grow alongside the call for safer, smarter trucks, but I think environmental factors are also at the top of the list of concerns.
“In the coming years, Euro 6 emissions standards through to carbon neutrality will be a big challenge for everyone to contemplate.
“I believe customers will continue to benefit from working with Isuzu as we meet current demand but as we look to the future with brand new models arriving over the next 24 months.”
