Fleet News Group recently visited Austate Services, a trailer manufacturing business based in South-Western Sydney. Renowned for their innovation, attention to detail, and exceptional customer service, Austate is rapidly building a loyal customer base. This family-owned enterprise, led by Victor Vella and his sons Jake and Aidan, has over 30 years of transport experience and is firmly rooted in the local community.
This cohesive family effort has been instrumental in Austate’s success since they acquired the business in 2016. Under the new management, the company’s growth trajectory has been impressive.
Thriving Amidst Challenges
During the COVID-19 pandemic, Austate faced the same challenges as many trailer manufacturers, including an overwhelming influx of jobs and supply chain delays. However, the market has since stabilised, and Austate now boasts a three-month turnaround for some builds. Given the unique, custom-built nature of their trailers, this is a remarkable achievement.
Unlike many competitors, Austate doesn’t limit itself to a standard product range. Instead, they specialise in bespoke trailers, designed to meet the specific requirements of their clients. From varying heights and lengths to diverse axle configurations, Austate can bring almost any trailer concept to life. Their dedication to meeting customer needs is exemplified by their ability to design Performance-Based Standards (PBS) configurations in-house. These designs are executed with precision, thanks to their team of engineers and their ability to profile, cut, and assemble chassis in-house.
A Wide Range of Offerings
Austate’s adaptability has earned them a reputation for excellence across various trailer types. Their flexibility enables various configurations of a variety of transportation equipment ranging from pig-trailers, plant trailers, car trailers, curtainsiders, drop deck and flatbed trailers. Their ability to deliver customised solutions is evident in the repeat business they receive; many clients return to order the same trailer designs, reflecting satisfaction with Austate’s quality and service.
Their innovation extends to refurbishments. For example, during a visit to their workshop, Austate was building a new roof for an older curtain-sided trailer and crafting specialised car trailers for transporting vehicles up and down the Hume. Their capacity to repair and refurbish trailers is equally impressive. Whether straightening, lengthening, or bending existing trailers, Austate ensures they are restored to optimal condition. One notable project involved revitalising a car carrier deemed a write-off, which Austate successfully rebuilt to get it back on the road.
Meeting Unique Challenges
Austate thrives on challenges, often taking on highly specialised projects. For instance, they’ve worked on vacuum tank builds, outsourcing certain elements to ensure customers receive top-quality products within the required timeframe. Their ability to adapt and innovate is supported by their in-house paint shop, where all trailers are finished to a high standard, ensuring durability and aesthetic appeal.
Expanding their workshop has also been a priority which will streamline production processes and create additional space for their growing operations. This expansion reflects their commitment to continuous improvement and efficiency.
A Testament to Local Manufacturing
Austate Services is a shining example of Australian manufacturing at its best. Their versatility is evident in their diverse product range, showcasing their ability to cater to a wide array of customer needs. This local business’s impact is further underscored by the photos of loyal customers displayed in their factory and their reputation for tackling any challenge within the bounds of the law and PBS standards.
A Family with Passion
The passion and dedication of the Vella family underpin Austate’s success. Their technical expertise and enthusiasm reflect the family’s commitment to quality and customer satisfaction.
In a competitive industry, Austate Services stands out for their innovative approach, willingness to adapt, and ability to deliver custom solutions. For businesses looking for reliable, high-quality trailers or unique builds, Austate is a trusted partner ready to meet and exceed expectations.
