The 2022 BIC National Conference – Moving People > Navigating Change, was held at the Sofitel Brisbane Central from 13 to 16 November 2022. We had an outstanding turnout with over 415 industry leaders in attendance. We would like to say a big thank you to our delegates, talented speakers, and sponsors for being a part of the 2022 BIC National Conference Moving People > Navigating Change.
The newly re-appointed BIC Chair, Anthony (Tony) Hopkins kicked off day one proceedings with a warm welcome. Yvette Mihelic from John Holland delved into why customer experience and employee experience culture is so important, and how to create it within an organisation. After all, happy employees result in happy customers.
Looking at our changing environment, Terry Rawnsley discussed ‘the new normal’ with bus industry leaders. The Australian Bus Scene panel discussed industry insights, innovations, challenges, and opportunities which saw delegates identify commonalities. They also explored new and intuitive ideas. Discussions included transition to zero and workforce shortages.
Michael McQueen entertained and engaged with attendees talking on the future. His presentation was a fascinating and thought-provoking session, with the hope delegates left having learnt something new. Councillor Ryan Murphy Chair of Public and Active Transport at Brisbane City Council provided updates to delegates on the exciting changes to public transport in the city, including the Brisbane Metro being delivered with Carrosserie HESS AG. We were delighted that delegates received an opportunity to join the pilot metro tours, what a highlight!
A great cross section of speakers brought real life experience to the table, Ségolène Deeley, Andy Meyer, Prof. John Nelson, and Andrew Amos discussed future transport, responding to customer needs and requirements with a focus on ‘on demand’ and ‘MaaS’ solutions. Andy Myer from TransLink provided more examples of how to reduce cars on the roads and talked about the Queensland Government’s experience with ‘on demand’ transport.
It was fantastic to have Andrew Bata, head of UITP North America, talk about the reality of public transport post Covid lockdowns. His presentation provided lots of food for thought regarding how we attract people back to public transport, the role of zero emission transport and getting more people onto public transport.
We would like to once again like to thank Minister for Transport and Main Roads, The Hon. Mark Bailey MP for presenting this year’s BIC National Industry Awards.
A massive congratulations to the 2022 BIC National Industry Award winners:
- Jessica Kane of Kanes Buses for the Achiever Award
- Transdev NSW for the Safety Award
- Kevin Fielding of Hino Bus for the Supplier Award
- Busways for the Environment and Innovation Award
- Trevor O’Brien of Scania Bus for the Outstanding Contribution Award.
This was all made possible by our wonderful sponsors, SURA and NHVR.
It was a pleasure having Neil Scales, Director-General of the Department of Transport and Main Roads, Queensland for joining us on day two of the Conference. Delegates experienced a wonderful presentation from guest speaker Steven Bradbury at the Scania Big Breakfast, where Steven explored the topics of teamwork and persistence, enabling delegates with valuable insights.
