Tyre repair specialist Rema Tip Top has taken delivery of its 40th purpose-built Hino mobile workshop, a record for the industry.
The special purpose units were designed jointly by the customer and the vehicle supplier to maximise load carrying capacity over long distances and in specific applications. They carry unique rubber and chemical repair solutions for the automotive, material handling and surface protection sectors in a Pantech body that forms a mobile workshop. The heaviest cargo is a large range of lead wheel balancing weights which are strategically loaded to ensure correct weight distribution over the truck axles.
Headquartered in Germany, Rema Tip Top began distribution in Australia 60 years ago this year but took over direct responsibility for its operations in 1988, before achieving full national coverage in 1999.
Its clients include some of the country’s largest tyre distributors and retail outlets as well as mining and industrial businesses and large retail complexes.
The success of Rema Tip Top and of its supply relationship with its vehicle distributor is increasingly the catchcry of modern business activity.
“Our reliance is not only on the product but also on the service offering and shared values that back our purchase decision,” Rema Tip Top senior procurement manager Jim Pap said. “Our own goal is to ensure the success of our company through service to our clients. It is important to partner with companies that share that goal.
“We formed a long-term relationship with Hino through its South Australian distributor CMI Hino and we have grown this business together,” he said.
Rema Tip Top maintains a varied fleet according to application in various locations. Its most common models are the Hino 300 Series 921 High Horsepower and the Hino 500 Series FD ProShift 6 variants.
The turn-key truck operation encompasses staged servicing schedules to enable the Rema Tip Top business to maintain its own high-density customer-service requirements. Two new Hino purchases by Rema Tip Top in Perth and Brisbane reinforce the national focus of both businesses to high standards of customer service across their networks.
“To be successful we must be able to guarantee an acceptable benchmark service level, and to do that we need guarantees from our business partners,” Mr Pap said.
“The concept has been well known for a long time, but it is only relatively recently that it has truly become the essential point of difference in business relationships.”
