Route planning software improves CX

When you change your business model, your technology needs to change with it. Mt Beerwah Natural Springwater had been making bulk deliveries since 2000 and recently started delivery directly to the homes of their customers. They quickly realised how difficult it was to track drivers and keep customers informed without technology.

The difficulties of vehicle accountability 

It’s easy for things to go south when you don’t have overall visibility of your driver’s location. Missing or misplaced items, damaged products and a lack of accountability of your team members are all consequences of not knowing where your vehicles are. 

Manager of Mt Beerwah Natural Springwater, Will Neil highlighted the hassle his operation encountered when keeping track of vehicles, and if orders were being completed productively. 

That’s where Locate2u comes in. 

“I was having trouble keeping track of where our trucks were going and that all the deliveries were getting done–we were missing people and so forth…” Will Neill, Manager. 

Locate2u is a delivery management software who’s real-time tracking abilities accounted for an increase in transparency when it came to employees during the day. This has been essential when it comes to monitoring jobs, whether they’re enroute, have been completed or are encountering delays. Additionally, it’s also increased communication between Will, his drivers and customers, creating an excellent delivery experience. 

Route optimisation eliminates manual planning 

An additional problem Mt Beerwah Natural Springwater experienced was the extensive planning of delivery routes. Building the most efficient routes for your drivers can be a difficult and lengthy process.

You’ve got to consider the number of drivers available, the number of stops, and their locations. This can waste hours and slow down your operational productivity. 

“The route planning has been good because it routes on traffic conditions and peak times and all that. Plus it fits more (bookings) in a day.” Will Neill, Manager. 

Using Locate2u’s route optimisation solution creates the most time-effective delivery routes for Will’s team. No more manual planning! This enables Will to add in last minute bookings without slowing down the business.  

Feedback provides insight of each delivery 

One of the benefits Will enjoys by using Locate2u is the feedback received by the data collected. This allows the business to see what areas need to be improved to minimise recurring errors and create better results. 

“We needed data back too. I needed feedback from the guys on the road and if something needed to be changed I needed that information to change it back here. That way the next time they do their deliveries it can be done right.” Will Neill, Manager.

Locate2u transforms the delivery experience

Mt Beerwah Natural Springwater has certainly found Locate2u’s features to be exceedingly beneficial in enhancing overall efficiency. This has been achieved through real-time tracking, route optimisation and accessing information of each delivery performance. 

It’s safe to say Locate2u has strengthened Mt Beerwah Natural Springwater’s delivery process from beginning to end, where team members and products are accountable throughout the day.