For NTI, Australia’s specialist transport and logistics insurer, road safety is more than a business focus — it’s a core purpose that drives everything the organisation does. From publishing accident reports to partnering with researchers and educating the broader driving public, NTI has made it clear: improving road safety is a shared responsibility, and they’re leading from the front.
NTI’s commitment to safety goes back decades. As Janelle Greene, Chief Customer Officer at NTI, explains, the insurer’s vision is grounded in supporting the industry to be “safer and more sustainable.” And that support goes far beyond underwriting policies.
“We provide quite a lot of tools to the transport industry to help them be safer and more sustainable,” Greene said in an interview during the 2025 Brisbane Truck Show. “That’s NTI’s purpose — and when we say sustainable, we mean sustainable as a company and as an industry.”
One of the most respected tools in NTI’s safety toolkit is the NTI Major Accident Investigation Report, which has become a benchmark across the sector for tracking key trends in heavy vehicle safety. “We’ve been doing that report every second year for about 20 years,” Greene noted. “And we’ve started doing it more regularly. Every year it gets more data-driven, because obviously the whole world is becoming more data-driven.”
The annual report draws on NTI’s national claims database and investigates the causes and consequences of serious truck crashes across Australia. From fatigue and speed to equipment failure and environmental factors, the findings give operators and regulators a clear picture of what’s working — and where the risks remain.
In recent years, NTI has taken this work a step further by partnering with Monash University, one of Australia’s leading research institutions. “We partnered with Monash so that we can take the analysis through our accident truck report further,” said Greene. “We’re also leveraging Monash’s reach to get the message out.”
That message is simple but powerful: data saves lives. The more insights the industry has into why incidents occur, the better placed it is to prevent them. The partnership with Monash brings academic rigour and expanded reach to NTI’s existing research, helping inform both public policy and operational improvements across the transport sector.
But NTI’s safety efforts extend well beyond the trucks themselves. As Greene pointed out, light vehicle drivers play a major role in road safety — especially when it comes to sharing the road with heavy vehicles. “So much of it is around just understanding that driving around trucks is different,” she said. “It’s important to give more stopping space. It’s important to not go up the left-hand side and turn in front of them.”
To better understand that experience herself, Greene obtained a truck licence while working at NTI. “One of the reasons I did that was so I could really deeply understand what it was like to drive a truck all day, every day,” she said. “That changed how I talk to my kids about road safety too. I’d say, ‘See that car? It hasn’t given enough truck stopping distance for that big vehicle.’”
NTI also invests in safety education and outreach through its accident research, events like the Brisbane Truck Show, and workplace initiatives. It’s all part of a long-term strategy to reduce crashes, improve safety outcomes, and contribute to the industry’s goal of zero harm on the road.
“In the big picture, the industry is getting safer and safer every year,” Greene said. “But we still have a way to go, and NTI is committed to being part of that journey.”
With trusted data, meaningful partnerships, and a strong presence in the industry, NTI continues to lead by example — putting safety at the heart of transport’s future.
