Artificial intelligence is delivering practical benefits for transport operators, with AJM Transport using AI-powered telematics to reduce administration, improve maintenance planning and strengthen driver safety.
Speaking at TruckShowX, Alkan Ciftci, Business Development Manager at Geotab, and Dennis Roohan, Group General Manager at AJM Transport, shared how AI is helping a fleet of 110 trucks and 400 trailers make faster decisions from millions of data points collected every day.
Rather than relying on traditional reports and spreadsheets, Geotab’s AI assistant allows fleet managers to ask questions in plain language and receive immediate answers.
For AJM Transport, one of the biggest gains has come from monitoring loading delays. Instead of manually reviewing reports to identify trucks that have exceeded agreed loading windows, staff can request the information instantly and invoice customers without delay.
Roohan said the approach has removed hours of administration while also improving customer behaviour because delays are now backed by clear data rather than manual records.
The same principle is being applied in the workshop.
Every morning, AJM’s maintenance team uses AI to identify trucks that recorded the highest number of engine or ABS faults overnight. Instead of reacting to roadside breakdowns, mechanics can prioritise vehicles that need attention and head to repairs with the correct parts.
The business is also combining engine hours, fuel burn and kilometre data to optimise servicing intervals and better predict component failures, reducing downtime across a highly utilised fleet that sees some vehicles travel more than 12,000 kilometres each week.
Safety is another area where AI is changing day-to-day operations.
Geotab’s video technology automatically categorises events such as speeding, fatigue, tailgating and distracted driving, allowing safety teams to review the highest-risk incidents rather than spending hours searching through footage.
According to Roohan, the new system has streamlined driver coaching by providing immediate access to relevant video and automatically recording discussions and actions.
The data has also challenged assumptions about risk.
Despite most of AJM’s fleet operating overnight, distracted driving has emerged as a bigger issue than fatigue, with mobile phones and other in-cab distractions generating more safety events than drowsiness. That insight has allowed the business to focus coaching where it will have the greatest impact.
Ciftci said this shift highlights the real value of AI in fleet management. Rather than simply producing more reports, AI can analyse enormous volumes of telematics and video data in seconds, identify the events that matter and help operators make faster business decisions.
The same capability is also being used internally at Geotab, where AI is reducing the time employees spend processing information and allowing them to focus on customer outcomes instead.
For AJM Transport, the biggest opportunity is productivity. Roohan said AI is removing repetitive tasks, freeing experienced staff to contribute elsewhere in the business and supporting future growth without increasing administrative workload.
As transport operators continue to generate more connected vehicle data than ever before, the discussion at TruckShowX demonstrated that AI is rapidly becoming a practical business tool rather than an emerging technology, delivering measurable improvements in efficiency, maintenance and safety.
