At the 2025 Brisbane Truck Show, there was no shortage of cutting-edge hardware and software on display — but one trend stood out in conversations with fleet buyers: the growing appetite for AI-powered video and integrated telematics.
Speaking with Fleet News Group, Shannon Kyle, Solutions Specialist Manager at Teletrac Navman, explained how the industry’s understanding of the value of telematics has matured, and why cameras, AI, and smarter data integration are driving the next wave of fleet optimisation.
A Fleet-Centric Role
Kyle leads Teletrac Navman’s Transport Solutions Specialist Team, a group of industry veterans who work directly with heavy vehicle customers. Their goal: to ensure operators extract maximum value from their telematics systems — whether that’s improving productivity through regulatory programs, proactively managing risk under the Heavy Vehicle National Law (HVNL), or driving behavioural change with AI video.
“It’s basically working with the heavy vehicle sector to ensure they use the tool and get the best value out of it,” Kyle said.
From Compliance to Culture Change
Kyle said that the industry has progressed significantly in its understanding of telematics and its business value.
“There’s a large proportion of the industry that’s certainly embraced telematics — especially operators working in bulk or on higher-productivity networks where financial benefits are clear,” he explained.
Recent events show how widespread the technology has become. At a recent ATA conference session on Smart OBM (On-Board Mass), a show of hands revealed nearly every operator in the room had telematics in place — a far cry from a few years ago.
However, Kyle believes there is still room for growth, particularly in adoption of Electronic Work Diaries (EWDs) and advanced video telematics.
AI Video Is Driving Adoption
At this year’s show, Kyle noticed a significant change in buyer behaviour.
“Where we were virtually dragging people in to have a look at cameras, now people are coming to ask about them,” he said.
Dashcams and AI-powered video are no longer “nice to have” — they’re increasingly seen as an essential tool for proactive safety management and insurance protection.
“More and more, I think people are realising the benefits of it. You’ve only got to have one or two incidents where you can clearly demonstrate you weren’t at fault, and that can improve your premiums for the next few years — to the point where it’s almost cost-neutral,” Kyle said.
For operators already using video telematics, the benefits are clear. AI-driven systems don’t just record footage; they provide real-time feedback to drivers on distractions, tailgating, speed violations, and more. “It enables us to change driver behaviour before the incident occurs. That’s really the difference,” Kyle explained.
While some fleets still opt to turn off the driver-facing camera due to driver concerns, Kyle emphasised that this reduces the value of the system by eliminating drowsiness and distraction alerts.
Integrated Ecosystem Is Now the Goal
Another clear theme from fleet conversations this year is a desire for integration.
“Historically, we’ve sold the telematics and then you’d upgrade to cameras,” Kyle said. “Now, more operators want an integrated package from the start”.
Teletrac Navman’s new IQ Camera is TCA-certified for Level 2 Assurance and offers a combined AI camera and tracking solution — an attractive entry-level option for fleets wanting to manage risk without a full telematics investment.
Meanwhile, Teletrac Navman’s broader TN360 platform continues to evolve as a data aggregator — integrating video, vehicle performance, regulatory data, and soon, trailer systems.
“Our next big pool of data is the data off trailers,” Kyle revealed. “Mass data, rollover stability alerts — and being able to display that in our system and proactively alert drivers in the cab. That’s the next goldmine of data.”
Smarter Fuel Tax Credit Claims
Another example of this integration trend is Teletrac Navman’s collaboration with sister company Gilbarco Veeder-Root, which is exhibiting alongside them at the show for the first time.
“More and more, we’re looking to link their fuel management systems with our telematics — and feed that into our certified Fuel Tax Credit Manager reporting,” Kyle explained. This allows operators to automate fuel tax credit claims and ensure they’re maximising entitlements without manual paperwork.
What’s Next?
As AI capabilities expand and regulatory compliance requirements continue to evolve, Kyle expects the pace of innovation in telematics and video to accelerate.
“TN360 was always built as a data aggregator — and it’s constantly evolving,” he said.
His team is already looking at how video, telematics, mass management, and advanced trailer safety data can be combined in a single, actionable platform.
For fleet managers attending the show, Kyle had a simple message: “Come and visit — and think about how you can use these tools to proactively manage risk and improve efficiency in your fleet”
