Scania Australia has introduced a new aftersales and fleet support platform called Scania Services 360, designed to give transport operators more flexibility in how they manage maintenance, repairs, uptime and fleet administration.
The new program replaces and simplifies Scania’s previous service offerings into four tailored packages — CORE, PLUS, FULL and PRO — each providing increasing levels of maintenance coverage, digital services and operational support.
According to Stefan Weber, Director of Aftersales at Scania Australia, the new structure was developed using customer feedback and reflects the growing role of digital tools in modern fleet operations.
“Our aim is to match our support levels to each business’ needs,” said Stefan Weber, Director of Aftersales at Scania Australia.
“We have simplified the offering across our fleet maintenance and management programmes, using feedback from customers as well as incorporating the latest digital tools, available across a range of devices both desktop and mobile, that help operators stay in touch with how hard and productively their assets are working.”
Weber said the program is designed to reduce administrative pressure on fleet teams while improving vehicle uptime and productivity.
“With Scania Services 360 we want the assets to sweat, not the fleet managers or their drivers,” he said.
The CORE package forms the foundation of the new program, combining flexible maintenance schedules with digital fleet management tools. The maintenance schedules are automatically adjusted based on how individual vehicles are being used, taking into account factors such as terrain, climate, payload and PTO operation.
Scania said the CORE package is aimed at operators who may already run their own workshop or prefer to manage repairs internally, while still benefiting from Scania’s maintenance planning and digital insights.
The PLUS package adds driveline repair coverage and expanded digital fleet management tools, targeting operators that want additional protection against major component failures while still managing some maintenance tasks internally.
The FULL package extends coverage further with both driveline and chassis and cab repairs included, alongside access to Scania Assistance support and a national service network.
At the top of the range, the PRO package introduces predictive maintenance supported by AI-assisted analysis using data gathered from Scania’s global connected fleet. The system is designed to identify potential wear or failure points before they result in unexpected downtime.
“This helps us to plan repairs and maintenance in advance, so key powertrain components can be proactively serviced or replaced to minimise the chance of unexpected issues,” Weber said.
Scania said all Services 360 packages include digital fleet management tools and flexible maintenance planning as standard, with additional services available as optional add-ons depending on customer requirements.
